At Steady Estates, we want our customers to be completely satisfied with their purchase. If you're not happy with your order, we're here to help. Here is our return and refund policy:
Returns
If you would like to return an item, please contact us within 14 days of receiving your order. We will provide you with a return shipping label and instructions on how to send the item back to us. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it. Once we receive your return, we will inspect it and process your refund.
Refunds
If your return is approved, we will initiate a refund to your original payment method. The time it takes for your refund to be processed may vary depending on your payment provider. We will notify you via email when your refund has been processed.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, you will need to return the item and place a new order for the item you would like.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of receiving your order. We will provide you with a return shipping label and instructions on how to send the item back to us. Once we receive your return, we will inspect it and process your refund or send you a replacement item, depending on your preference.
We hope this information helps. If you have any additional questions about our return and refund policy, please don't hesitate to contact us.