SHIPPING & RETURNS

SHIPPING POLICY

All orders get shipped out as soon as possible.

Most orders ship within 1-2 business days.

 

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at steadyestates.com through the chat or email us at info@steadyestates.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at steadyestates.com or info@steadyestates.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Broken or defective items

If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first.

For non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns cannot be accepted after 30 days. There are no returns on print catalogs.

Merchandise must be returned in it's original inner packing and must be in resalable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Please contact Customer Service for return authorization before returning merchandise.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot be delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded, plus the return shipping charges will be deducted from the credit you receive. You can verify you have the correct address by checking it on the US Postal Service Address Verification Webpage

Warranty

The warranty is all dependent on the item that is purchased. If there is a warranty, details will be in the listing.