SHIPPING & RETURNS
At Steady Estates, we want to ensure that you receive your order as quickly as possible. We offer a variety of shipping options to meet your needs. Please take note of the following:
We offer several shipping options to meet your needs. They are as follows:
Ground Shipping: Our ground shipping option is the most affordable and takes 3-7 business days from the day your order is shipped. Please note that this is an estimate and delivery times may vary depending on your location.
USPS Shipping: Our USPS shipping option also takes 3-7 business days from the day your order is shipped. Please note that this is an estimate and delivery times may vary depending on your location.
2-Day Rush Shipping: Our 2-day rush shipping option is perfect for customers who need their orders quickly. Orders placed before [insert time] EST will be shipped the same day and delivered within 2-3 business days. Please note that this option is only available for orders shipped within the United States.
USPS AirMail Shipping: Our USPS AirMail shipping option is available for international customers and takes 7-14 business days from the day your order is shipped. Please note that this is an estimate and delivery times may vary depending on your location.
All orders will be shipped as soon as possible, but please note that shipping times may vary depending on the shipping option you choose and your location. Most orders will ship within 1-2 business days from the day your order is placed.
Enjoy free shipping on all orders over $25. For orders under $25, shipping is available at a flat rate of just $5.
Please note that shipping times may vary during peak holiday periods or due to unexpected events such as weather conditions, strikes, or other unforeseen circumstances. We will do our best to keep you informed of any delays and to get your order to you as quickly as possible.
Thank you for shopping with us, and please feel free to contact us if you have any questions or concerns regarding your order or our shipping policies.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at steadyestates.com through the chat or email us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at steadyestates.com or firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Broken or defective items
If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first.
For non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on print catalogs.
Merchandise must be returned in it's original inner packing and must be in resalable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot be delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded, plus the return shipping charges will be deducted from the credit you receive. You can verify you have the correct address by checking it on the US Postal Service Address Verification Webpage
The warranty is all dependent on the item that is purchased. If there is a warranty, details will be in the listing.