Refund policy
Return and Refund Policy
Return Rules Summary
Returns may be requested within 30 days of delivery, but returns are not automatically approved.
Return requests are reviewed and may be approved when:
- The item arrived damaged
- The item arrived defective
- The wrong item was received
- The wrong size was received compared to what was ordered
Customers are responsible for return shipping unless the item is confirmed to be defective, damaged, incorrect, the wrong size compared to the order, or otherwise affected by an error on our part.
A 20% restocking fee may apply to approved returns unless waived by Steady Estates.
Final sale items are not eligible for return except where required by law or when the item arrives damaged, defective, incorrect, or otherwise affected by a confirmed fulfillment error.
Returns
Customers have 30 days after delivery to request a return review.
The 30-day window does not mean every return is automatically approved. It means eligible return requests must be submitted within 30 days of delivery.
To be eligible for review, the item should generally be:
- In the same condition as received
- Unworn or unused
- With original tags attached, if applicable
- In original packaging, when possible
- Supported by proof of purchase
To initiate a return review, please contact us at info@steadyestates.com with:
- Your order number
- The reason for the return request
- Clear photos of the item when applicable
- Clear photos of the product label, size tag, or packaging label when applicable
- Photos or video showing the damage, defect, wrong item, wrong size, missing part, or other issue when applicable
Return requests may require photos, video, packaging images, product labels, or other supporting information depending on the issue. Please provide the requested information so we can review your request as quickly as possible.
Returns sent without prior authorization will not be accepted.
Do not ship or return any item until Steady Estates has approved the return and provided return instructions and the appropriate return destination.
Unless the return is due to a confirmed defect, damage, wrong item, wrong size, or an error on our part, customers are responsible for return shipping costs.
A 20% restocking fee may be deducted from approved refunds unless waived by Steady Estates.
Non-Eligible Return Reasons
Returns and refunds are generally not accepted for:
- Change of mind
- Buyer’s remorse
- Dislike of the item
- Ordering the wrong item, size, color, or quantity
- Duplicate orders placed by mistake
- Fit or sizing preference when the size received matches the size ordered
- Items that have been worn or used
- Items damaged after delivery
- Items returned without approval
Exceptions may apply where required by law or when there is a confirmed defect, damage, incorrect item, incorrect size, or other fulfillment error.
Damages, Defects, Wrong Items, Wrong Sizes, and Missing Parts
Please inspect your order upon delivery and contact us as soon as possible if:
- The item is defective
- The item is damaged
- You received the wrong item
- You received the wrong size compared to what was ordered
- Parts or components are missing
If the issue is confirmed, Steady Estates will determine the appropriate resolution based on the circumstances and availability.
Possible resolutions may include:
- Replacement
- Approved return
- Refund
- Store credit
- Another appropriate resolution
The exact resolution will depend on the circumstances of the order and the issue being reviewed.
Refunds Without Return When Applicable
In certain situations, we may issue a refund or other resolution without requiring the item to be returned.
This may apply to:
- Low-value items
- Items confirmed as damaged or defective
- Orders where return shipping costs exceed the item’s value
- Other situations where Steady Estates determines that a return is not practical
Eligibility is determined case by case at our discretion.
To request consideration, contact info@steadyestates.com with your order number, details, and supporting photos or video when applicable.
Non-Returnable Items
Except where required by law or when an item arrives damaged, defective, incorrect, or otherwise affected by a confirmed fulfillment error, the following items are generally not eligible for return:
- Final sale items
- Gift cards
- Perishable goods such as food, flowers, or plants
- Custom or personalized products
- Personal care or beauty items
- Hazardous materials, flammable liquids, or gases
- Items marked non-returnable on the product page
If you are unsure whether an item qualifies for return, please contact us before sending anything back.
Exchanges
We do not offer direct exchanges.
If an incorrect item or incorrect size was received, we may offer a replacement depending on availability after the issue is reviewed and confirmed.
For other situations, customers may place a new order for the desired item.
Order Cancellations
Orders may not be cancelable once they have been processed, fulfilled, or shipped.
If you would like to request a cancellation, contact us as soon as possible.
Cancellation requests are not guaranteed.
If an order has already shipped, we cannot stop the package in transit. Any return request after delivery will be reviewed under this return policy.
Duplicate Orders
Duplicate orders placed by mistake are not automatically eligible for cancellation, return, or refund once processed or shipped.
If a duplicate order has already shipped, the customer may contact us after delivery and we will review whether any return option is available.
Refund Processing
Once an approved return is received and inspected, we will notify you of the approval or denial of the refund.
If approved:
- Refunds are issued to the original payment method unless another resolution has been agreed upon
- Processing typically occurs within 10 business days after approval
- Your bank or credit card issuer may require additional time to post the refund
If more than 15 business days have passed since refund approval, please contact us at info@steadyestates.com.
General Policy Notice
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
For questions about a return, refund, damaged item, incorrect item, sizing issue, cancellation, or other order concern, contact:
info@steadyestates.com