Refund policy

Return and Refund Policy

Return Rules Summary

  • Returns accepted within 30 days of delivery

  • Customer is responsible for return shipping unless the item is defective or incorrect

  • 20% restocking fee applies to eligible returns

  • Final sale items are not eligible for return

Returns

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn or unused

  • With original tags attached

  • In original packaging

  • Proof of purchase is required

To initiate a return, please contact us at info@steadyestates.com with your order number and reason for return. Returns sent without prior authorization will not be accepted.

Unless the return is due to a defect, damage, or an error on our part, customers are responsible for return shipping costs. A 20% restocking fee will be deducted from approved refunds.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

If the issue is confirmed, we will resolve it at no additional cost to you by offering a replacement or refund, depending on availability.

Refunds Without Return (When Applicable)

In certain situations, we may issue a refund without requiring the item to be returned. This may apply to:

  • Low-value items

  • Items confirmed as damaged or defective

  • Orders where return shipping costs exceed the item’s value

Eligibility is determined on a case-by-case basis at our discretion. To request consideration, contact info@steadyestates.com with your order number and details.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care or beauty items

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether an item qualifies for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification.

Returned items must be:

  • Unused and unworn

  • With tags attached

  • In original packaging

Customers are responsible for return shipping unless the item is defective or incorrect.

Refund Processing

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically occurs within 10 business days

  • Your bank or credit card issuer may require additional time to post the refund

If more than 15 business days have passed since refund approval, please contact us at info@steadyestates.com.